Have questions? We'll answer them!
With our clients’ comfort in mind, we have created an FAQ section that provides answers to the most frequently asked questions about our services and cloud solutions. If you are unsure which service is right for you, need clarity on costs, the deployment process, or technical details — check the FAQ section.
Our goal is to make your decision easier and clear up any doubts. If you still haven’t found the answer to your question, contact us. Ucloud specialists are always available and will be happy to help!
About cloud technologies
What is public cloud and how does it work?
Public cloud is a model in which IT services, such as data storage and computing, are delivered over the internet by an external provider. It is an ideal solution for companies that require scalability, availability, and flexibility.
What is the difference between a private and a public cloud?
Private cloud is dedicated to a single organization, providing greater control over data and a higher level of security. Public cloud offers shared IT resources, ideal for companies looking to optimize costs.
What are the benefits of hybrid cloud?
Hybrid cloud combines the advantages of public and private cloud. It enables flexible data management, workload migration between environments, and delivers significant cost savings.
Is data stored in the cloud secure?
Absolutely yes — the Polish Ucloud cloud provides advanced security measures such as encryption, firewalls, and regular backups to ensure that customer data is protected in the best possible way.
How to choose the right cloud model for your company?
The choice depends on the individual needs of your company. Public cloud is great for scalability, private cloud offers greater security, and hybrid cloud guarantees maximum flexibility. If you are unsure which Ucloud services are right for you, our experts will be happy to help you make the right decision. You can also take advantage of a completely free trial period. This way, you can test the available solutions and choose the one that best fits your company’s needs.
What is cloud backup and why is it important?
Cloud backup is crucial wherever data security impacts business operations — which means virtually every organization. It is a backup copy of data stored online. This solution protects against data loss caused by failures, cyberattacks, or human error.
How does Veeam Backup work?
Veeam Backup is a modern solution for creating backups and quickly restoring data. Through integration with the Ucloud cloud, Veeam Backup provides a high level of security and ensures reliability.
What services does Ucloud offer for Microsoft 365?
Ucloud supports the integration and protection of Microsoft 365, including tools such as Exchange, OneDrive, and Teams. We also offer Microsoft 365 backup.
How much do cloud services cost?
The cost of cloud services depends on the type of cloud, the amount of resources, and the selected features. We offer flexible billing plans that can be tailored to individual needs. If you would like to receive an offer, please contact us.
Can I test Ucloud services for free?
Yes, to see which solutions best fit your needs, you can try them before making a purchase. At Ucloud, we offer free trials of our cloud solutions, allowing you to evaluate their effectiveness and benefits for your company and choose a plan tailored to your expectations.
How to move company data to the cloud?
Our specialists assist with data migration to the cloud. The process is efficient, secure, and carried out in accordance with IT best practices.
Are UCloud services GDPR compliant?
Yes, we provide GDPR-compliant cloud solutions. We guarantee full compliance with applicable legal regulations and the highest level of data security.
How does the cloud for small businesses – MicroCloud – work?
MicroCloud is a solution designed specifically for the needs of small businesses that seek security and full control over their data but do not require the scalability typical of large cloud systems. For many small enterprises operating in a stable IT environment, MicroCloud proves to be a practical and more cost-effective alternative to traditional private clouds.
How can I contact Ucloud support?
Our support team is available 24/7. Feel free to contact us by phone, email, or through the contact form on our website — our experts are always at your disposal.
What are the most common causes of data loss and does Ucloud protect against them?
The most common causes of data loss are hardware failures, ransomware attacks, and human error. Ucloud’s mission is to support businesses in ensuring comprehensive security, protecting data and strategic assets, and simplifying IT operations with the help of our modern tools. We are experts in providing backups, encryption, and advanced protection against cyber threats.
Can I use different cloud models simultaneously?
Yes, Ucloud Hybrid Cloud allows you to combine different cloud models within a single environment, ensuring flexibility and resource optimization.
What is DRaaS and what are its benefits?
DRaaS (Disaster Recovery as a Service) is a data recovery service after a failure. It enables the rapid restoration of IT systems, minimizing downtime and reducing risks in critical situations.
Can I increase or decrease cloud resources as needed?
Yes, Ucloud services are scalable, and this is one of their many advantages. You can flexibly adjust the amount of IT resources to match your company’s current activities.
What are the benefits of partnering with Ucloud?
Partnership with Ucloud brings a range of benefits, including access to modern technologies, cost optimization, personalized support, and flexible solutions tailored to your company’s needs.
What are the trends in cloud services for the future?
Current trends include the development of hybrid cloud, artificial intelligence in the cloud, and the growing importance of cybersecurity measures, as cyber threats will unfortunately continue to increase.
